Returns & Refund Policy
Returns and refund information for Spider Drops orders
This page explains how cancellations, returns, refunds, and order issue requests are handled for purchases made through Spider Drops.
Order Cancellation: Within 12 Hours
Return Window: 30 Days
Refunds: Within 5 Business Days After Approval
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after purchase.
Orders may be canceled within 12 hours of being placed. After that time, an order may already be in processing or fulfillment and may no longer be eligible for cancellation.
Important: cancellation requests should be sent to [email protected] as early as possible.
Return Window
We accept return requests within 30 days of the delivery date for eligible items.
Returned items must be unused, unworn, in their original condition, and in the original packaging to be considered for approval.
Returns sent without prior approval may not be accepted.
How to Request a Return
We keep the process clear from the moment you browse to the moment your order is shipped.
Please do not send returns to the business address listed on the site unless support specifically instructs you to do so.
Refund Processing
Once your return is received and reviewed, we will notify you regarding approval or rejection of the refund.
If approved, the refund is sent back to the original payment method within 5 business days.
Depending on your payment provider or card issuer, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.
To help us review the issue, include your order number and clear photos of the item and packaging where applicable.
Our support team will review the case and guide you through the next steps.
Non-Returnable Items
Some items may not be eligible for return or refund. Return eligibility may be declined in cases such as:
- Items that have been worn, used, washed, or altered
- Items returned without original packaging
- Items returned without prior approval from support
- Items damaged after delivery due to customer handling
- Final sale or clearance items, where stated
Return Shipping
If a return is approved, return shipping instructions are provided by our support team.
Unless the return is due to a damaged, defective, or incorrect item, customers may be responsible for return shipping costs.
We recommend using a tracked return method where available.
Store Information
Operating Company
BIG LUX TOY LLC
Support Email
Phone
+1 603 708 9017
Business Address
1632 Emerald Lakes Drive
Ocean Springs
Mississippi 39564, USA
Support Hours
Monday to Friday, 9:00 AM – 6:00 PM
Response Time
We typically respond within 12 hours.
Return Authorization Note
Return instructions and the correct return address are provided by support after your request has been reviewed and approved.
Need help with a return or refund request?
If you have questions about cancellations, returns, damaged items, or refund timing, our support team is here to help.