Frequently asked questions about Spider Drops
Find quick answers about shipping, returns, cancellations, tracking, sizing, and contacting support.
Processing: 1–3 Business Days
Returns: Within 30 Days on Eligible Items
Support Response: Within 12 Hours
Common Questions
How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
During sales, holiday periods, or high-volume windows, processing may take slightly longer.
How long does shipping take in the United States?
U.S. delivery usually takes 3–5 business days after dispatch.
In some cases, delivery may take 5–10 business days during peak periods or carrier delays.
Do you offer international shipping?
Yes, we offer international shipping.
Estimated international delivery time is typically 12–14 business days after dispatch, though final timing may vary depending on customs and local delivery conditions.
When will I receive my tracking number?
Tracking information is sent by email once your order has been shipped.
Please allow a short time for tracking updates to appear after the shipping confirmation is sent.
Can I cancel my order?
Yes, cancellation requests may be accepted within 12 hours of placing the order.
After that point, your order may already be in processing or fulfillment and may no longer be eligible for cancellation.
What is your return policy?
We accept return requests within 30 days of delivery for eligible items.
Returned items must be unused, unworn, in original condition, and in the original packaging. Return approval is required before sending an item back.
Who pays for return shipping?
If a return is approved, return shipping instructions are provided by our support team.
Unless the return is due to a damaged, defective, or incorrect item, customers may be responsible for return shipping costs.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible after delivery and include your order number and clear photos of the issue.
Our support team will review the case and guide you through the next steps.
How do your sizes fit?
Fit may vary depending on the product style. We recommend reviewing the product page details and size information before ordering.
If you need help choosing a size, contact support before placing your order.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an address mistake.
Customers are responsible for providing an accurate shipping address. If a package is returned or delayed due to an incorrect address, additional shipping charges may apply.
How can I contact support?
You can contact our support team at [email protected] or by phone at +1 603 708 9017.
Support hours are Monday to Friday, 9:00 AM – 6:00 PM, and we typically respond within 12 hours.
Tip: for full policy details, please review our Shipping Policy, Returns & Refund Policy, Privacy Policy, and Terms & Conditions pages.
Still need help?
If you couldn’t find the answer you need, our support team is here to help with questions about orders, shipping, returns, sizing, or delivery updates.