Shipping Policy
Shipping information for Spider Drops orders
This page explains how we process, ship, and track orders placed through Spider Drops, including estimated delivery windows for U.S. and international customers.
Processing Time: 1–3 Business Days
U.S. Delivery: 3–5 Business Days
Tracking Sent After Dispatch
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing time includes order review, preparation, and transfer into fulfillment.
During busy periods, major sales, holidays, or high-order-volume windows, processing may take slightly longer.
Please note: order processing time is separate from shipping time.
Shipping Carriers
We work with major delivery partners to help keep shipping reliable and trackable.
- USPS
- UPS
- FedEx
- DHL
Carrier selection may vary depending on destination, package size, and fulfillment routing.
Estimated Delivery Times
Delivery times below are estimates and may vary depending on destination, local carrier conditions, customs handling, weather disruptions, or seasonal volume.
| Destination | Estimated Delivery Time | Notes |
|---|---|---|
| United States | 3–5 business days | In some cases, delivery may take 5–10 business days during peak periods. |
| International | 12–14 business days | Timing may vary depending on customs processing and final-mile delivery conditions. |
Delivery estimates start after the order has been processed and dispatched.
Tracking Information
Once your order has shipped, tracking information is sent to the email address used during checkout.
Please allow a short period for the tracking link to update after you receive the shipping confirmation.
International Shipping Notes
International delivery times may vary depending on country-specific customs checks, import procedures, and local postal or courier handling.
Customers are responsible for understanding any applicable customs duties, import charges, or local delivery restrictions where required.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is submitted and the package is delayed, returned, or undeliverable, additional shipping charges may apply for re-delivery.
If you notice an address mistake shortly after placing your order, please contact our support team as soon as possible.
Delayed or Lost Packages
Delivery estimates are not guaranteed and may occasionally be affected by weather, carrier delays, customs checks, holidays, or operational disruptions.
If your order appears significantly delayed or your tracking has stopped updating for an unusual length of time, please contact us and we will help review the shipment status and assist with the next steps.
Business & Fulfillment Information
Operating Company
BIG LUX TOY LLC
Support Email
Phone
+1 603 708 9017
Business Address
1632 Emerald Lakes Drive
Ocean Springs
Mississippi 39564, USA
Support Hours
Monday to Friday, 9:00 AM – 6:00 PM
Response Time
We typically respond within 12 hours.
U.S. Fulfillment Address
4900 AUGUSTA AVE
RICHMOND, VA 23230
United States
Fulfillment Note
Orders are processed through our U.S. warehouse and fulfillment partners. The fulfillment address may differ from the business address listed above.
Need help with an order?
If you have questions about shipping, tracking, delivery timing, or address updates, our support team is here to help.