Frequently asked questions about Spider Drops
Find quick answers about shipping, returns, cancellations, tracking, sizing, and contacting support.
Common Questions
How long does order processing take?
Orders are typically processed within u003cstrongu003e1–3 business daysu003c/strongu003e after payment is confirmed.u003cbru003eDuring sales, holiday periods, or high-volume windows, processing may take slightly longer.
How long does shipping take in the United States?
U.S. delivery usually takes u003cstrongu003e3–5 business daysu003c/strongu003e after dispatch.u003cbru003eIn some cases, delivery may take u003cstrongu003e5–10 business daysu003c/strongu003e during peak periods or carrier delays.
Do you offer international shipping?
No. We ship within the United States only and cannot deliver to addresses in other countries.
When will I receive my tracking number?
Tracking information is sent by email once your order has been shipped.u003cbru003ePlease allow a short time for tracking updates to appear after the shipping confirmation is sent.
Can I cancel my order?
Yes, cancellation requests may be accepted within u003cstrongu003e12 hoursu003c/strongu003e of placing the order.u003cbru003eAfter that point, your order may already be in processing or fulfillment and may no longer be eligible for cancellation.
What is your return policy?
We accept return requests within u003cstrongu003e30 daysu003c/strongu003e of delivery for eligible items.u003cbru003eReturned items must be unused, unworn, in original condition, and in the original packaging. Return approval is required before sending an item back.
Who pays for return shipping?
If a return is approved, return shipping instructions are provided by our support team.u003cbru003eUnless the return is due to a damaged, defective, or incorrect item, customers may be responsible for return shipping costs.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible after delivery and include your order number and clear photos of the issue.u003cbru003eOur support team will review the case and guide you through the next steps.
How do your sizes fit?
Fit may vary depending on the product style. We recommend reviewing the product page details and size information before ordering.u003cbru003eIf you need help choosing a size, contact support before placing your order.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an address mistake.u003cbru003eCustomers are responsible for providing an accurate shipping address. If a package is returned or delayed due to an incorrect address, additional shipping charges may apply.
How can I contact support?
You can contact our support team at [email protected]/strongu003e or by phone at u003cstrongu003e+1 603 708 9017u003c/strongu003e.u003cbru003eSupport hours are u003cstrongu003eMonday to Friday, 9:00 AM – 6:00 PMu003c/strongu003e, and we typically respond within u003cstrongu003e12 hoursu003c/strongu003e.
Tip: for full policy details, please review our Shipping Policy, Returns & Refund Policy, Privacy Policy, and Terms & Conditions pages.
Still need help?
If you couldn’t find the answer you need, our support team is here to help with questions about orders, shipping, returns, sizing, or delivery updates.